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We'll arrange a date to come and install fibre at your place. On the pre-arranged installation date you will need to be home while the technician does the work. There are a number of steps:

• Agree - the technician meets you, goes through and agrees installation requirements.
• Build - the technician extends the fibre network to the boundary of your property and make it ready for fibre.
• Connect - the technician will complete internal wiring, physical setup, test your connection and you are good to go!

The installer will attempt to complete ABC on the same day, although that may vary largely dependent on the complexity of the cabling work required at your premises.

If you have a monitored alarm that is essential to your safety or health, we would recommend you check with your alarm provider before ordering a fibre service.

Electricity charges consist of two components – a fixed daily charge (usually quoted in cents per day) and a variable usage charge, usually quoted in cents per unit of kWh (kilowatt-hour).Each bill has cost that’s made up of the fixed charge multiplied by the number of days within the billing period, and the variable charge multiplied by the power used over the period (or an estimate of this number). In some cases, you may have more than one variable charge related to different types of supply.

Electricity retailers are charged a levy by the Electricity Authority. Your old bill may show an “EA Levy”. The EA levy is small, and we have chosen to include it within our variable charges rather than splitting it out separately.

There are two types of plan available to Kiwi households: Standard User or Low User. Under either you'll be billed both a daily rate, and a usage rate per kWh (kilowatt-hour) unit of electricity consumed. It’s entirely up to you whether you sign onto a Standard or a Low User plan, but depending on your circumstances you may be much better off on one rather than the other. Here’s why...

The Standard User plan has a higher daily charge, but a lower charge per kWh used, so is ideal if your electricity usage is relatively high. Households north of Christchurch are better off on a Standard plan if using more than 8,000 kWh each year, and for Christchurch and further south if using more than 9,000 kWh each year. Conversely, if your annual usage is lower than that number, a Low User plan is more advantageous. A Low User plan is generally suited to people using less electricity than average (hence the name!). It’s designed so that the fixed rate is no more than 30 cents a day* but the unit rate is higher, which means that if you don’t use much electricity you'll pay less than you would on a Standard User plan.

In general, you should pick a Low User plan if your household has one or two people living in a well-insulated, energy-efficient home, often with gas for heating or hot water. Very roughly, these households will spend much less than $200 monthly averaged across the year – although the exact level will vary in different parts of the country. Standard rate plans will suit larger households, where people are home a lot, and electricity is used for hot water and heating.

Note that while for most of the country the tipping point between the two plans is 8,000 kWh annually, the average household is better off on a Low User plan

You can switch between Low and Standard user plans once a year.

*not including GST, and after any bundle discount.

You sure can! We’ll post you a SIM card with all the details you need to transfer your number. It’s easy: just activate your SIM, register it in My Slingshot Mobile, and complete the form to transfer your number.

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You can find a full list of summaries here.

You can find a full list of summaries here.