If you have a monitored alarm that is essential to your safety or health, we would recommend you check with your alarm provider before ordering a fibre service.

• First, check if fibre is available at your address! If it is and you own the house, great! We can get cracking.
• If you are renting or not the home owner, you will need written consent from the property owner.
• If you have a shared driveway or shared access to your property, you will need consent from your neighbours before installation begins. Your local fibre company (they're the ones who will do the actual install) will help gain consent and contact the owner/s.
• If you live in an apartment, unit or flat, we will need consent from the other residents or landlords. Again, your local fibre company will help with the consent process.

We'll arrange a date to come and install fibre at your place. On the pre-arranged installation date you will need to be home while the technician does the work. There are a number of steps:

• Agree - the technician meets you, goes through and agrees installation requirements.
• Build - the technician extends the fibre network to the boundary of your property and make it ready for fibre.
• Connect - the technician will complete internal wiring, physical setup, test your connection and you are good to go!

The installer will attempt to complete ABC on the same day, although that may vary largely dependent on the complexity of the cabling work required at your premises.

You can find a full list of summaries here