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The No Dramas Contract
The No Dramas Contract is designed to give you more peace of mind and foster a healthy, long-lasting relationship with us. From our end, we’ll make sure that bringing you on board and your internet set-up is completely seamless. And if you contact us promptly about any issues with your experience, there shouldn’t be any dramas. But in the rare event that the service isn’t up to standard, you have the power to reconsider your commitment. Anyway, here’s a run-down of all the extra things we’ll do to keep you happy.
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Taking the ‘con’ out of ‘contract’, the No Dramas Contract is a fair and flexible way of keeping both sides accountable.
We’re a trusted New Zealand telco that fights to give Kiwis better value and service.
If the product and experience isn’t as promised, you have the chance to back out of it.
Pay your bill weekly, fortnightly or monthly. It’s super easy, and you can even pick the day of the week that works best for you.
Save $20 on your broadband plan when you bundle with power.
Our team is based here in NZ and we’ve been connecting Kiwis since 2001.
You can get connected even faster when you bring your own modem - the very next day in some situations! Or, take advantage of our modem rental. $14.95 postage fee applies.
Email, chat, phone, help center or social media.
Mon to Fri: 8am - 8pm
Sat: 8am - 5pm
Sun/Easter Saturday/Public Holidays:
10am - 5pm
We aim to answer your call within three minutes. Just choose the team you’re wanting to reach and we’ll connect you super-fast.
When you move house, just give us two weeks’ notice without having to sign-up to another contract term.
If a bigger, flasher product comes along, you can upgrade your plan without extending the term of your contract.
Frequently asked questions
- Something unexpected happens, like a serious medical issue or accident affecting you or your immediate family.
- Problems with the speed or reliability of your connection (for example, it’s not as good as what you obtained from your previous provider or as advertised)
- Your router doesn’t show up or doesn’t work properly.
- Issues getting you connected quickly.
- There’s an ongoing problem with your bill.
- There is an issue connecting you at a new address.
- Your technician doesn’t turn up when they say they will.
- We said we’d do something when you contacted us and we didn’t do it.
- You unexpectedly need to move house to somewhere with different broadband technology.
- You only need broadband in your bach over summer.
- You want to sign up to a limited time special offer with another provider.
- You’ve decided you don’t need broadband anymore.
- You’ve decided it’s time for a change.
- You’ve found a better price with another provider.
- You pay your bill on time.
- You tell us about your genuine reason as soon as it comes up.
- You give us a chance to fix it or find a solution and do your part in good faith, by providing the reasonable information and taking the reasonable steps we request to troubleshoot the problem and/or resolve it (for example, if we suggest some specific steps to improve the quality of your connection, actually taking those steps).