Contact us
Getting in touch is super easy! We offer support in English, Te Reo Maori and NZSL. Give us a call, send us an email or live chat with one of our agents. Whatever works best for you!
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The best way to get in touch with us is by email. Just choose the team you are wanting to reach and we will get back to you super-fast!
Chat
Need a hand now? Tap the Help button in the lower right. Live chat is available from 10am to 4pm Monday to Thursday, closed weekends and public holidays.
Network Status
Having network connection issues? Check out our online troubleshooting section to find out how we can help.
Help
Got a question? Check out our online help section. We have loads of how-tos and tips on making the most of your service!
Broadband, mobile and power help
Hours
General Enquiries
Mon to Fri: 8am - 8pm
Sat: 8am - 5pm
Sun/Easter Saturday/Public Holidays:
10am - 5pm
Collections
Mon to Fri: 8:30am - 5pm
Excluding public holidays
Tech Support
Mon to Sat: 8am - 8pm
Sun/Easter Saturday/Public Holidays:
10am - 8pm
Sales Team
Mon to Fri: 8am - 8pm
Weekends/Public Holidays:
10am-6:30pm
Call us
- NZ Customers 0800 89 2000
- Overseas Customers +64 2 2046 4295
- Sales 0800 89 6000
- Collections 0800 89 27 33
Mailing Address
Slingshot
PO Box 108-109
Symonds Street
Auckland, 1010
New Zealand
Media queries
For media queries, please email us at mediaenquiries@vocusgroup.co.nz